Refund policy
Return & Refund Policy
Because many of our products are custom-made, personalized, printed, engraved, or otherwise created specifically for you, we are unable to accept returns or exchanges on custom or personalized items unless the item arrives damaged, defective, or we made an error in your order.
Please review all personalization details, spelling, sizes, colors, design choices, uploaded artwork, and other order information carefully before submitting your order. We are not responsible for errors in information provided or approved by the customer.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photographs showing the problem.
Once the issue is reviewed and confirmed, we will work with you to provide an appropriate replacement or refund.
Cancellations and Changes
Because custom orders may enter production shortly after they are placed, cancellation or change requests must be made as soon as possible. We cannot guarantee that an order can be changed or canceled once production has begun.
If production has already started, the order may no longer be eligible for cancellation or refund.
Customer-Provided Artwork and Information
Customers are responsible for ensuring that submitted names, wording, dates, photographs, logos, artwork, and other personalization information are correct.
Colors may vary slightly between digital screens and the finished product due to differences in displays, materials, printing, engraving, and production processes. Minor variations that are normal to the production process are not considered defects.
Apparel
Please review available sizing information before ordering. Because printed apparel is made specifically for your order, we cannot accept returns or exchanges for incorrect size selection unless we sent a different size than the one ordered.
Non-Custom Items
If you purchase an item that has not been personalized or custom-made, contact us within 14 days of delivery if you would like to request a return. Eligible items must be unused, unworn, and in their original condition. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Please contact us before returning any merchandise. Items returned without prior approval may not be accepted.
Contact Us
Questions or problems with an order can be submitted through the Contact page on our website or by email at sheepdogdesignsllc@gmail.com